Request field service
Get a technician
moving.
Tell us the vessel, where it will be, what equipment is involved and what it is doing. The more precise the fault description, the more likely the right parts arrive with the technician.
Service request
Request field service
This request goes to service dispatch. Someone will come back to you to confirm scope, access and scheduling.
If a vessel is down and waiting, set the urgency accordingly and give us a contact who can be reached straight away.
- Vessel location decides mobilisation — be specific
- Alarm text and panel readings speed up diagnosis
- Photos of the equipment and its installation always help
- Tell us about access, security and safety requirements
For pricing on equipment or parts without a visit, use Request a Quote instead.
What happens next
From request
to technician.
- 01
Received
The request reaches service dispatch and you get an on-screen confirmation with a reference.
- 02
Confirmed
We come back to you on scope, access and what parts should travel with the technician.
- 03
Scheduled
Technician and timing are agreed, and you are told if anything changes.
- 04
Reported
The work is carried out, verified and written up — findings, actions and anything outstanding.
Also useful
Not sure a visit
is needed yet?
Technical support can often work out whether the problem needs a technician, a part, or a setting change — before you commit to a call-out.